My IT Journey
Degrees
Bachelor of Science (BS)
Management Information Systems and Services
Master of Science (MS)
Management Information Systems and Services
Certifications
CompTIA A+
Mastered IT fundamentals, troubleshooting, and hardware essentials.
CompTIA Network+
Expertise in networking concepts, configurations, and protocols.
CompTIA Security+
Skills in cybersecurity, risk management, and secure systems.
CompTIA CySA+
Proficient in threat detection, analysis, and behavioral analytics.
Roles
HelpDesk Tier 1 + 2
Frontline support, ticket triage, and resolutions.
Escalations Tier 3 + 4
Advanced troubleshooting, RCA, and complex escalations.